+ Executive Admin Support

High-level executive administrative support powered by modern systems, smart technology, and operational excellence.

• Provide high-level administrative and operational support to executives and leadership teams, ensuring smooth day-to-day operations, efficient time use, and strong organizational flow — so you can focus on strategy, growth, and leadership. Backed by years of senior-level support experience, including serving as a customer service director within a client organization, I bring a leadership-minded, tech-savvy approach to every engagement.

• Strategic Calendar, Email, and Travel Management: Manage and prioritize complex calendars, coordinate meetings, resolve scheduling conflicts, and handle executive inboxes with discretion. Leverage modern scheduling tools, automation, and digital workflows to streamline coordination. Arrange and track travel, itineraries, and expenses using cloud-based tools to keep leadership schedules running seamlessly.

• Operational Organization and Financial Tracking: Maintain organized digital files and clean data systems, oversee billing and expense tracking, and support light bookkeeping and budget monitoring. Implement and manage cloud-based document systems, spreadsheets, and administrative tech tools to ensure records, reports, and processes stay accurate, current, and audit-ready.

• Executive, Project, and Office Coordination: Prepare meeting agendas, minutes, reports, and presentations using collaborative software and productivity platforms. Coordinate projects and timelines with project management tools, support onboarding through structured digital workflows, and act as a liaison across departments or stakeholders. Handle correspondence, inquiries, and confidential matters with professionalism and discretion.

• Comprehensive Administrative Leadership Support: Support office operations, event planning, and special projects as needed — from board meetings and retreats to process improvements and tech optimization initiatives. Anticipate needs, solve problems proactively, and serve as a reliable, tech-savvy point of contact for internal teams and external partners.

+ Customer Support

Support that keeps customers happy and coming back for more. This Deliver exceptional support that fosters customer satisfaction, loyalty, and advocacy.

• Proactive Monitoring and Response: Our team vigilantly oversees your account, providing swift, high-quality assistance to ensure every inquiry is addressed with excellence.
• Efficient, Personalized Templates: Utilize pre-crafted, customizable response templates to address common inquiries quickly, delivering replies that feel personal and professional.
• Intelligent Tracking and Communication: Leverage smart tagging to identify trending topics, detailed reports to highlight key insights, and targeted campaigns to keep customers informed, driving loyalty and positive word-of-mouth.

+ Contact Management

Maximize engagement and conversions with streamlined contact management, effective campaigns, and actionable insights.

• Robust Tool Integration: Seamlessly configure platforms like Infusionsoft, Klaviyo, Constant Contact, or your preferred system to maintain clean records and organized contact histories.
• Efficient Campaign Execution: Schedule and launch campaigns with precision, ensuring messages reach the right audience at the optimal time.
• Actionable Data Insights: Access clear, organized reports that highlight key metrics, enabling informed decisions and swift next steps.

+ Virtual Event Management

Captivate your audience and generate high-quality leads with expertly managed events that leave a lasting impact.

• Strategic Planning and Execution: Meticulously plan and seamlessly execute events, with immediate follow-ups, targeted surveys, and actionable insights to maximize engagement and outcomes.
• Flawless Technical Delivery: Ensure webinars, livestreams, and summits run smoothly with glitch-free technology, allowing attendees to focus fully on your message.
• Content Amplification and Lead Generation: Create polished, repurposable content that extends the value of your events, transforming engagement into high-converting leads.
• Comprehensive Event Support: Coordinate logistics, manage registrations, and provide real-time support to ensure a professional and memorable experience for all participants.

+ Standard Operating Procedures

Establish clear, effective SOPs to ensure consistent, streamlined operations tailored to your organization’s needs.

• Customized Framework Design: Develop a simplified, tailored SOP framework, meticulously organized to align with your organization’s unique processes, eliminating unnecessary complexity.
• Efficient Change Management: Implement updates swiftly and accurately, minimizing retraining needs and enabling new team members to onboard quickly with clear, actionable guidance.
• Ongoing Optimization and Accessibility: Regularly review and refine SOPs to maintain relevance, ensuring they are easily accessible to all team members for seamless adoption and execution.

+ Membership Management

Ensure your membership program operates flawlessly, fostering retention and engagement.

• Streamlined Financial Operations: Facilitate seamless payment processing, minimize cancellations, expedite refunds, and access insightful reports to drive informed decisions.
• Effortless Onboarding and Support: Welcome new members quickly, provide exceptional care to existing ones, and re-engage lapsed members effectively.
• Vibrant Community Engagement: Cultivate active communities with impactful newsletters, lively forums, and meaningful discussions that deliver valuable insights and keep members connected.

+ Course Administration and Learning Platform Management

Effortlessly launch and manage online courses with precision, ensuring seamless delivery, high student engagement, and measurable outcomes.

• Strategic Planning and Rapid Deployment**: Develop a well-crafted strategy to launch your platform quickly, enabling students to enroll and engage seamlessly from day one.
• Organized and Accessible Content**: Efficiently manage and upload course assets, ensuring they are well-organized, timely, and easy to navigate for a smooth, engaging learning experience that supports student retention.
• Effortless Course Management**: Add or update lessons with ease, resolve technical issues promptly, and configure events seamlessly to deliver uninterrupted learning experiences.
• Transparent Progress Tracking**: Access detailed reports to monitor student progress and performance, with streamlined payment processing to ensure consistent cash flow.
• Streamlined Communication and Support**: Organize contact lists efficiently, leverage seamless integrations for targeted communications, and provide prompt, dedicated support to foster a positive learning environment that drives course completion, glowing reviews, and repeat enrollments.

+ Coach and Speaker Support

Empower your stage presence and boost sales with seamless back-office support tailored for coaches and speakers.

• Streamlined Operations: Manage back-office tasks, pursue payments efficiently, and set up workshops and webinars effortlessly, allowing you to focus on delivering impactful presentations.
• Responsive Customer Support: Address audience inquiries promptly and handle challenging clients with professionalism, ensuring a positive experience that enhances your reputation.
• Consistent Content and Social Media Management: Schedule and publish engaging social media posts and blog content regularly, fostering audience growth, enthusiasm, and increased bookings.
• Strategic Audience Engagement: Leverage analytics to refine outreach strategies, ensuring your message resonates and drives sustained interest and loyalty.

+ AI Prompt Specialist

Harness the power of AI with expertly crafted prompts to accelerate your projects and inspire high-quality, authentic content.

• AI-Driven Content Creation: Leverage AI as a co-creator to produce high-quality content faster, delivering intelligent insights while preserving your unique brand voice.
• Tailored Prompts for Diverse Needs: Develop customized prompts for blogs, articles, social media, quizzes, chatbots, and interactive storytelling, eliminating creative blocks and generating fresh, human-touch ideas.
• Insightful Surveys and Feedback: Design AI-powered surveys to gather honest feedback, spark creative ideas for books, and optimize chatbot training for enhanced user engagement.
• Strategic Prompt Optimization: Continuously refine prompts based on performance analytics to ensure consistent, impactful results across your creative and operational initiatives.