(If you don't see something here that you need help with, contact us, we can most likely do it.)
I can set up and implement a system to communicate with past clients, request referrals from current clients, follow up with previously interested people that haven't signed up yet and research appropriate auctions to identify prospects and build relationships.
Create Templates for Auction Process
I can outline your process flow and set up templates for event profiles, proposals, contracts, auction document requests, meeting schedules, invoices, email reminders, thank you letters and the like.
I can integrate a new client kit or use your existing for smooth on-boarding of new clients, including welcome letters or videos, intake forms, agreements or contracts and other ways to let your new clients know they made a good decision by signing you on as their auctioneer.
Follow up with Payments
I can handle invoicing and reminders as well as recapture lost funds with past due letters, payment agreements, expired credit card letters and insufficient fund letters. Regular follow ups is often all it takes.
Manage Your Auction Staff
I can get your staff the auction information they need to arrive prepared, ontime and eager to server your client.
Deal with Problem Clients
Occasionally things can get messy. I can do the dirty work by delicately communicating clear client boundaries, turning down clients that aren't a good fit and recovering clients that may have cancelled.
I can set up or beef up your social media accounts with rockin' profiles, create and schedule posts, monitor comments and create or edit and post your blogs.
Prepare Auction Documents
I format and bullet auction item descriptions and documents for smooth on-stage flow, create bid recorder sheets and prepare event detail documents for staff.
Keep Auction History
I set up and post client files and seasonal schedules to your online file system to analyze and refer to for marketing and tax purposes.